Terms & conditions
Welcome to the www.meirionmill.co.uk website Terms and Conditions. This agreement applies to the use of this website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these Terms and Conditions, you may not use this website.
'Conditions' means these terms and conditions. 'Product' means a product displayed for sale on the Website; 'Users' means the users of the Website collectively; 'Personal Information'means the details provided by you on registration; 'We/us' means Meirion Mill Woollen Centre Ltd/Meirion Mill; 'Website' means the website located at www.meirionmill.co.uk or any subsequent URL which may replace it; 'Cookies' means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; 'United Kingdom' means England, Wales, Scotland, Northern Ireland and the Channel Islands and 'You' means the end user of this Website.
Meirion Mill Woollen Centre Ltd.
Registered address; Meirion Mill, Dinas Mawddwy, Machynlleth, Powys SY20 9LS
Company Registration Number 754989
VAT Number 160 9267 59
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
Changes to the Service and these Terms and Conditions
Meirion Mill reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Meirion Mill is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
These Terms and Conditions also apply to customers buying products in the course of business.
If products are being ordered from outside Meirion Mill's country of residence, import duties and taxes may be incurred once your products reach their destination. Meirion Mill is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the products, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the products are being imported. Please be aware that products may be inspected on arrival at port for customs purposes and Meirion Mill cannot guarantee that the packaging of your products will be free of signs of tampering.
Placing and Order
You may place an order to purchase a product advertised for sale on the Website by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by pressing the confirm button at the end of the checkout process.
All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to any one else in those circumstances.
After submitting an order to us online, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. This email is an acknowledgement and is not an acceptance of your order.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled it in accordance with the instructions in 'Change or cancel and order'. The contract will be concluded in English.
Change or cancel an order
If you wish to change or cancel an order please contact us on 01650 531311 between 10am and 4pm seven days a week. Please have the order number and the date the order was placed to hand.
If your products have already been despatched you will need to follow our returns procedure.
We hope you will be pleased with your purchase. If you should wish to return anything bought from us, we will be happy to refund or exchange an item provided it is in a resaleable condition. We cannot, for hygiene and copyright reasons offer refund or exchange on the following items, unless they are faulty; pierced jewellery, cosmetics, CD's and DVD's if the seal has been broken. Items should be returned in the original, undamaged packaging within 28 days, with receipt of purchase.
We will refund the price of the item to the purchaser or exchange the product when it has been received by us. We will refund the delivery charge only if the goods are faulty, damaged or incorrect.
This does not affect your statutory rights.
Product information and availability
We take all reasonable care to ensure that all details, descriptions and prices of products are correct at the time the relevant information is entered on the system. All prices are inclusive of VAT at the current rate of 15%. All prices quoted on the Website exclude delivery costs.
Should any items included in your order be out of stock we will contact you be email or telephone with the option to cancel your order.
Once you have placed an order it will be despatched the same day or the next day depending on the time the order was placed. Orders placed over the weekend (after midday on Friday) will be despatched on a Monday.
Delivery Options Price
UK Standard £4.95
Please allow 5 working days for delivery (Monday-Friday only, excluding Bank Holidays)
UK Express £7.95
Guaranteed delivery of your order within 3 working days (Monday-Friday only, excluding Bank Holidays), requires a signature.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All payment transactions will be processed on our behalf by Sagepay. Sagepay operate a secure server to process your payment details.
Transaction security. All transaction information passed between merchant sites and the Sagepay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sagepay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sagepay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on Sagepay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.
Links to banks. Sagepay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within Meirion Mill or Sagepay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
We recommend that you do not communicate your payment card details to anyone, including us by email. We cannot be responsible for any losses you may incur in transmitting information to us by email or internet link. Any such loss shall be entirely your responsibility.
Privacy and Cookies
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We confirm that any Personal Information which you provide to us is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for processing your order , to improve this Website and its service to you and, if you consent, to notify you of products and other special offers that may be of interest to you.
Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Meirion Mill. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Limitation of Liability
To the maximum extent permitted by law, Meirion Mill accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein Users should be aware that they use the Website and its Contents at their own risk.
Nothing in these Terms and Conditions excludes or restrict Meirion Mill's liability for death or personal injury resulting from any negligence or fraud on the part of Meirion Mill.
Nothing in these Terms and Conditions excludes or restricts Meirion Mill's liability for any direct or indirect loss or damage arising our of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any pf these terms are found to be unlawful, invalid or otherwise unenforceable, that term is deemed to be severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
All notices / communications shall be given to us either by post to our Registered address (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
Law and Jurisdiction
These terms and conditions and the relationship between you and Meirion Mill shall be governed by and construed in accordance with the Law of England and Wales and Meirion Mill and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.